Tools
What agents can do during a call. Every use shows in the transcript.
Built into every agentAlways present · configured per agent · can be switched off, never removed
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Transfer the callDestinations & fallbacks live in Phone numbers
◱
End the callWrap-up behavior set per agent
Tool libraryWorkspace tools. Attach them to agents as needed.
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Answer from knowledge
Answers only from your documents. Says so when nothing matches.
3 knowledge bases · 2 agents
◎NEEDS SETUP
Verify customer identity
Checks who the caller is against your CRM before sharing account details.
CRM not connected · not attached
▦NEEDS SETUP
Book appointment
Books, moves or cancels appointments in your calendar.
Calendar not connected · 1 agent
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Send follow-up SMS/email
Sends confirmation or upload links to the caller after the call.
Sender claims@acme.eu · not attached