Calls & privacy
Workspace-wide minimums for every call.
Record calls
Callers hear a notice at the start of every recorded call.
Redact transcripts
Phone numbers, IBANs and addresses are masked before storage.
Keep transcripts
Transcripts are deleted automatically after this period.
Data region
EU (Frankfurt)Recordings, transcripts and knowledge are processed here.
These are workspace minimums. An individual agent may turn recording off for its calls, but can never extend retention or weaken redaction.