Good morning, Lena

Monday, 6 July

Test an agentNew agent
Everything healthyConnection, voice engine and knowledge all OK — last connection check 30 s ago.Details ▸
LIVE NOW2on the line
CALLS TODAY128avg 2:41 long
TRANSFERRED19to your team
ABANDONED3caller hung up first
NEEDS REVIEW4open the queue →
FAILED0technical issues
Live now
All calls →
+43 ••• 4210Routing agent → Claims team…submit a doctor's invoice…LIVE 1:42
+43 ••• 8817Routing agent…opening hours over the holidays…LIVE 0:38
+43 ••• 3391Product Q&Aended 4 min agoENDED
AgentsAll agents →
RA
Routing agentAnswering on +43 ••• 4210
PUBLISHEDPQ
Product Q&ABrowser only · test anytime
PUBLISHED
1 of 6 setup steps doneFinish setup →
Try changes safely

Run a test call with any agent in the browser before publishing.

Start test call